It is a common fact that the number of people who visit a dealership need convincing before they make a purchase. Many want to check the available offers and compare them to other dealerships before making a decision. Market research proves the longer a customer stays in the showroom, is more likely to make a purchase. This all falls on the shoulders of the sales staff who are on the floor, connecting with the customer.
Xpandretail Staff Identification enables management to review the engagement level between the staff and the customer. Through analyzing the data of dwell timing and staff engagement. Dealerships can understand the customer journey with full transparency. (e.g. how long the staff accompanied the customer, which models did the staff spend more time with the customers, did the staff engage the customer)