Adapting to the Era of Digital Solutions

Advancements such as the Internet of Things, Artificial Intelligence and Data Analytics help retailers to gain insight on industry trends as well as fulfill customer demands and preferences. Furthermore, these developments also increase productivity and reduce the overall cost incurred drastically. As a result, over 85 percent of the businesses are predicted to invest in these developments to stay relevant in the highly dynamic industry. 

Importance of Customer Relationship Management – Crucial for Hotels, Malls and Retailers

Customer relationship management systems promote operational efficiency throughout the organization. As a result, more than 40 percent of the business executives consider CRM as a vital tool in optimizing day to day business operations.

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